If you will be late for your appointment, please notify the salon/spa as soon as possible. We will make every effort to accommodate your service however; the time allotted to your service may be restricted or rescheduled if you are more than 10 minutes late. Arriving late will lessen the value of your service and most importantly your pleasure and enjoyment. If time is critical to your schedule on a certain day, please make us aware of your schedule when booking your appointment as we can try and accommodate as best as possible. Your time is important to us as well as ours.
We require 48 hours notice when cancelling your appointment. This allows us the opportunity to book in another guest. If you cancel within 48 hours or do not show up for your appointment, we reserve the right to charge a total of 50% of the service booked. This fee is required to be paid before your next appointment is booked. Any future missed appointments will result in a full charge of the service booked.
*In order to be consistent and fair to all clients & stylists, there are no exceptions to this policy.
We require a $100 deposit on all appointments exceeding $200. The deposit is required within 24 hours of booking to hold your appointment and can be paid over the phone via credit card or cash/card in person. The deposit will go directly towards your service. If you cancel with no notice or fail to show up for your appointment, the deposit is forfeited.
If you book online, our receptionist will be in touch to collect the deposit.
All of our work is guaranteed up to two weeks. We DO NOT refund services. Any problems with any service after this period is subject to a charge.
If a product you purchase from us is flawed in some way, we will be happy to exchange it for you within 14 days of purchase. We DO NOT do returns. If you are unhappy with the performance of a product, we can offer you an exchange within 14 days of purchase, as long as the bottle is fairly full and in good condition.